Fracttal ® Privacy Policy & Protection of Personal Data

Date of last revision: 26th April, 2021.

This regulation comes into force from the moment that any person accesses, makes use of our website and / or use of our software and products services; and aims to describe how we use and process your personal information and cookies. By using the FRACTTAL website, your products and services you automatically accept this “Privacy Policy” and the “Terms of Service”.

You will also find our contact information, in order to clarify any questions about it.

The privacy of the information of our suppliers and users is of the utmost importance to FRACTTAL, which is why we take the necessary precautions and precautions to safeguard your information.

FRACTTAL reserves the right to modify these privacy policies without prior notice, and will announce changes to the Website and / or Mobile App. Therefore, it is recommended that you check them regularly if this privacy policy has been modified since you last accessed the website or use our products and services, as it is understood that you automatically accept such changes once you have made continued use of the Website and / or Mobile App.

If as a result of the changes in the Privacy Policy you wish to modify the way in which FRACTTAL is allowed to use your personal information, you may do so by following the procedure described in the available options of this Privacy Policy.

If you do not agree with these privacy policies and cookies you should not continue to use our products and services.

For all purposes, in this instrument, the terms defined in “General Terms and Conditions of FRACTTAL” will be understood according to these definitions.


Information gathering.

By accessing the Website, FRACTTAL collects certain information about users, which is why when registering and browsing the Platform or using our services and products, the user or visitor gives their consent for their personal information to be used according to The policies described below. This document is an integral part of the “General Terms and Conditions of FRACTTAL”.

FRACTTAL does not collect personal information when you access the website, unless you voluntarily and knowingly provide us with your identification and information such as name, email, or any other information.

By accessing, browsing and registering on our website, or by accessing our products and services, trusted third parties authorized by FRACTTAL may also collect certain technical and routing information about your equipment (also known as environmental variables) to facilitate use of the Website and / or Mobile App and its services. When you browse the Internet, the Internet browser (such as Chrome, Edge, Internet Explorer, Opera, Mozilla Firefox or Safari) automatically transmits certain information to FRACTTAL each time you access content in one of our internet domains. Examples of such information include information provided in the HTTP request header, JavaScript or similar technical tools, including the IP number, the time of the request, the URL of your request, browser that uses and information about the operating system of your computer, location and others. All this information can be collected and used by FRACTTAL to help improve our offer for you.

The reasons for FRACTTAL to collect this data are intended to obtain information on how visitors use the website and how we can best adjust the Website and / or Mobile App, its content and functionality to meet the needs of our users.

If you use a mobile device we may also collect data that identifies you. In turn, when you register on our website and request our products or services, you must enter the information requested, such as name, addresses, emails, telephone numbers, and other required documents. The users guarantee and are exclusively responsible for the veracity, accuracy, validity and authenticity of all information provided, provided and / or registered in our Website, undertaking to keep it duly updated.

Third-party websites

The Website and / or Mobile App of FRACTTAL may contain links to websites belonging to and operated by third parties. These links are present for your convenience and information. FRACTTAL does not control these third-party websites and is not responsible for their privacy practices or their content. FRACTTAL does not control the collection of information and distribution policies of this type of websites other than those under the control of FRACTTAL. Third parties can also establish their own cookies and / or Web beacons that can be used to identify some of their preferences or recognize if they have previously had contact with third parties. FRACTTAL does not control the use of this technology by third parties, the information they collect, or how they use this information.

Third-party applications

FRACTTAL can make third-party applications available to you through the Website and / or Mobile App or its products and services. The information collected by FRACTTAL when a third party application is enabled is governed by this Privacy Policy. The information collected by the third party is governed by the privacy policies of the third party.


In order to use FRACTTAL products and services, you must register to obtain a user account. For this FRACTTAL will ask you to voluntarily provide certain information about you by filling out and sending an online form. Such information may include your name, company, telephone number, credit card or other billing information, email address and business postal addresses.

By contracting FRACTTAL products and services through the website, you may be asked to provide a credit card number, account and / or billing information. This information is collected and processed by the online payment services (Merchant account services) that we can use for payment processing, including renewals of automatic subscriptions. In addition, you will be asked for minimal information if you choose to subscribe to product updates.

You are not required to provide all requested information, however, if you choose to withhold requested information, we may not be able to provide all or some of the products and services. Depending on the service or product, part of the information we ask you to provide will be mandatory and another optional information. If you do not provide the mandatory information regarding a particular activity or purchase, you will not be able to participate in that activity or make such purchase. FRACTTAL will inform you of the mandatory and / or optional nature of the information requested and / or required.

When you send personal information through the FRACTTAL Website and / or Mobile App, you understand and accept that this information can be transferred across international borders and can be stored and processed in any of the countries in which FRACTTAL and its subsidiaries and subsidiaries maintain offices or web hosting servers. You also agree that, in certain countries, the collection, transfer, storage and processing of your information may be carried out by trusted suppliers of FRACTTAL. These providers are required by contract not to use your personal information for their own purposes or to provide it to third parties.

FRACTTAL may establish relationships with several service providers whose services may be available to you through the website or through other websites that are linked to the FRACTTAL Website. In general, these providers offer services that FRACTTAL customers may find useful, such as those that can be used in conjunction with FRACTTAL products and services. To use these third-party services, you may need to provide personal information to those third-party providers. Unless expressly provided, the personal information that you provide while visiting the website of a provider will be subject to the privacy policy published on that site, and the personal information you provide while on this website in conjunction with the service of a provider will be subject to this Privacy Policy. For example, the credit card or payment information entered as part of the process of filling out a purchase or registration form collected by a third party’s registration and / or commercial services is subject to that third party’s privacy policies. You should be aware that FRACTTAL agreements with these service providers often state that they will share personal information. In such cases, FRACTTAL may use this information in a manner consistent with this Privacy Policy. The credit card or payment information entered as part of the process of filling out a purchase or registration form collected by a third party’s registration and / or commercial services is subject to that third party’s privacy policies. You should be aware that FRACTTAL agreements with these service providers often state that they will share personal information. In such cases, FRACTTAL may use this information in a manner consistent with this Privacy Policy. The credit card or payment information entered as part of the process of filling out a purchase or registration form collected by a third party’s registration and / or commercial services is subject to that third party’s privacy policies. You should be aware that FRACTTAL agreements with these service providers often state that they will share personal information. In such cases, FRACTTAL may use this information in a manner consistent with this Privacy Policy.

Users authorize and give their consent for FRACTTAL to have permanent access to all the information contained in their account on the Web Platform, and in general, all Personal Information and information generated, used and contents housed in their User Account.

Users registered in the Web Platform and / or mobile app may request the cancellation or closure of their registration and / or closure and / or deletion of their account.


You may be given the opportunity to subscribe to a newsletter and regular product updates. This newsletter is a marketing tool that allows FRACTTAL to inform you of new products and services, updates, as well as other news of interest to the company. To access the subscription you must provide your first and last name, your email address and other information. Optionally, you will be asked to provide the name of the company you represent. You are given the opportunity to choose the type of information that FRACTTAL will provide to you and you will be given the opportunity to opt-out of receiving such information by writing to


FRACTTAL collects and stores the files that you upload, download, or access through the products and services offered through the Website and / or Mobile App. We understand that these files can be confidential or contain sensitive information. Consequently, FRACTTAL does not share or authorize third parties to access these files. However, no restricted access system in the storage and retrieval of data can be made completely impenetrable. Although FRACTTAL uses a number of security technologies and procedures to ensure that the data on the website is secure, it may be possible for an unauthorized third party to access, view, copy, modify and distribute the data and files stored on the Web or through products and services despite the efforts of FRACTTAL.


As mentioned above, you can create a user account that contains your personal information. A user account is required for the use of the products and services offered on the Website and / or Mobile App. Once the user account is created, you can access, review and update your user account information online through the Website and / or Mobile App, and you can modify your personal information at any time. You can also access and modify your personal privacy information and preferences by contacting us at

If you wish to deactivate your user account, you can do so by contacting FRACTTAL at When you deactivate your user account you can request a backup of all your information and you can also request that all your information be removed from our servers, including files, in this case the backup copy of your archived data will be deleted in the course of the FRACTTAL’s subsequent regular backup cycle.


The Children’s Online Privacy Protection Act (COPPA) was approved by the United States Congress in November 1998. COPPA provides parents with specific rights regarding the privacy of their children. For additional information and resources at COPPA, please visit the Federal Trade Commission’s website at

The Website and / or Mobile App and the products or services of FRACTTAL are not directed to children under 18 years of age and, therefore, COPPA does not apply. However, we recognize that children under the age of 18 can access this Website and / or Mobile App or the products and services of purchase. Parents and legal guardians may ask us to review, delete or stop the collection of your child’s personal identification information. You can do this by contacting us by registered letter (using the information provided at the bottom of this page) or by email at


FRACTTAL is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information. FRACTTAL operates secure data networks protected by industry standard firewall systems and advanced password protection. Our security and privacy policies are reviewed periodically and improved as necessary, and only authorized persons will have access to the information provided by our users. FRACTTAL takes measures to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no data transmission over the Internet can be guaranteed secure. As a result, while we strive to protect your personal information.

We treat the information you provide to us, including the files, as confidential information; therefore, said information is subject to the security procedures of our company and corporate policies regarding the protection and use of confidential information. The personally identifiable information is stored on a server with physical and electronic security features customary in the industry, including the use of user / password procedures and electronic firewalls designed to block unauthorized access. Because the laws applicable to personal information vary by country, our offices or other business operations may initiate additional measures that vary depending on the applicable legal requirements. All employees are required to comply with our privacy and security policies. Your information is only accessible to employees who perform the technical support of the service.

It is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with someone you should always log out before leaving any site or service to protect access to your information from subsequent users.


How your personal information is used

FRACTTAL collects your information to better understand how visitors use the website and how we can best adjust the Website and / or Mobile App, its content and functionality to meet the needs of our users.

We may use your email address to send a confirmation email and, if necessary, we may use other information that provides contact with you in order to process the purchase or service that you have selected.

If you subscribe to a service or when you register a product, your personal information is used to record your rights, if any, such as technical assistance or other benefits that may be available to registered users.

Unless you opt otherwise, your personal information may also be used to keep you informed about new products, product updates, patches, special offers and other products and services of FRACTTAL and selected third parties.

FRACTTAL may collect information about the use of the Web, such as the types of services used and the number of users that we receive daily. This information is collected without identifying any individual user. FRACTTAL can use this for statistical analysis, marketing, or promotional purposes.

FRACTTAL recognizes and appreciates the importance of responsible use of the information collected on this website and / or Mobile App. Without your consent, FRACTTAL will not communicate any information to you in relation to products, services or special offers available from FRACTTAL or its affiliates, although we may find it necessary to communicate with you in relation to your use of the services of this Website and / or Mobile App Except in the particular circumstances described in this Privacy Policy, FRACTTAL will not provide your name to other companies or organizations without your consent.

Disclosure of information to third parties.

In case of legal requirements or that the law allows or requires, or if it is strictly necessary to prevent, detect or prosecute fraud and criminal acts; FRACTTAL may share all types of information that it has collected or received, including Personal Information, with relevant agencies, entities, institutions and governmental authorities. FRACTTAL may, without prior judicial request, or authorization from Users, and in case of suspicion on the part of any of its partners, directors, workers and dependents in general, or of any of the Outsourcing Companies, of the presence and / or configuration of illicit, make the pertinent complaints and deliver the information related to the case. In turn, FRACTTAL may provide all types of information that it has collected or received.


The Users, and general any visitor of the Website and / or Mobile App or user of our products and services, expressly authorizes FRACTTAL, to use tracking systems through the use of “Cookies”, that is, a small amount of information, files and / or software code that are stored and installed on your computer or on your mobile device, for an indefinite period of time, helping to personalize the services provided by FRACTTAL and thus facilitate the use of our products, customize our website and make offers according to your needs, which will provide a better online experience with us.

This Privacy and Cookies Policy is applicable to cookies and similar technologies (hereinafter, “cookies”). You can delete all cookies from your browser at any time.

The purpose of the use of cookies by FRACTTAL is to:

  1. Show our Website and / or Mobile App, help it to work correctly, create your user account, start your session, remember your password, register your activity and manage the services you hire.
  2. Remember your preferences and past searches, contributing to your more efficient and effective use of our Web Platform and / or Mobile App, remembering data such as, for example, and without the following statement being restrictive or limiting, recent searches, preferences, search areas, language, type of currency.
  3. Analysis of the web pages in which you browse and the searches carried out, in order to improve our commercial initiative, personalizing the contents and services presented, and to promote and enforce the rules of the Web Platform and / or Application. In turn collect data related to the web pages you have visited, reference / exit pages in which you have entered and left, type of platform you use, date / time information and data such as the number of clicks you have made in a determined page, mouse movements and displacements, search words that you use, and text that you write when you use our Platform and / or Application.
  4. Identify errors or problems in the operation of the website, optimize and improve it.

We do not use cookies to collect information about your visits to other websites, nor do we find out any personally identifiable information about you, apart from what you voluntarily provide us in your dealings with FRACTTAL. Cookies under normal circumstances can not corrupt or damage computer, software or computer files.

In addition, the service providers we use for advertisements, and / or deliver our e-mails use session cookies and persistent cookies, to track the number of times the website is accessed and if the site is accessed from a ad. There are no cookies in ads or emails. A cookie is placed on the computer only when an ad is clicked or when opening the email. The cookie generated from advertising or email does not contain any personally identifiable information and will remain on your hard drive until you delete it.

You can configure your browser to block cookies, although doing so may adversely affect your ability to perform certain transactions, use certain functions and access certain content on our Website and / or Mobile App.

We also inform you that no profiling is planned with the data collected through the cookies used on the website. If in the future they were to be carried out, users would be previously informed and the pertinent consent would be requested. This cookie policy is in accordance with the regulations for the protection of personal data of the Republic of Chile and the RGPD of the EU.

Protection of Personal Data

Fracttal is committed to protect your personal data based on the express consent of the user, the data cannot be transferred. Fracttal guarantees technical and organizational security measures, which are updated and improved frequently.

Any interested party has the right to know the processing of their personal data within Fracttal and to obtain information about the means at their disposal to exercise the rights that correspond to them.

Fracttal establishes visible, accessible and simple mechanisms, including electronic means, for the exercise of rights within the framework of the principles of the General Data Protection Regulation of the UE. This protocol is freely accessible, these rights are right of access, right of rectification, right of deletion, right to be forgotten in Fracttal's social networks, right to object to treatment. The right exercise protocol can be obtained at

For the purposes of the provisions of the aforementioned General Data Protection Regulations, the personal data that you send through the web forms will receive the data treatment of “Users of the web and subscribers”.

In the processing of your personal data, the following principles will be applied, which comply with the requirements of the new European data protection regulation:

  • Principle of legality, loyalty and transparency: Your consent will always be required for the processing of your personal data for one or more specific purposes, and you will be previously informed with absolute transparency.
  • Principle of data minimization: Only strictly necessary data will be requested in relation to the purposes for which they are required. The minimum possible.
  • Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, the corresponding conservation period will be informed, in the case of subscriptions, we will periodically review our lists and eliminate those records inactive for a considerable time.
  • Principle of integrity and confidentiality: Your data will be treated in a way that adequate security of personal data and confidentiality is guaranteed. You should know that we take all the necessary precautions to prevent unauthorized access or improper use of our users' data by third parties.

In the event of a personal data security breach, Fracttal will notify the competent control authority without undue delay and, if possible, no later than 72 hours after it has been aware of it, unless it is unlikely that such violation of security constitutes a risk to the rights and freedoms of natural persons.

Responsible of the treatment: FRACTTAL TECH S.L. - NIF: B-42756734
Address: Paseo La Castellana 35, PISO 5 - CP 28046, Madrid, España
Activity: Computer Services


FRACTTAL does not accept or tolerate behaviors considered “spamming”, either by Users, and in general any visitor of the Web Platform and / or Mobile App, is carried out in any way. The indiscriminate sending of messages of any nature is absolutely prohibited.

FRACTTAL may suspend, disable and / or temporarily or permanently close those Users who violate this policy.


FRACTTAL complies with all applicable regulations regarding security measures applicable to Personal Information, using for these purposes the industry standards regarding protection of the confidentiality of your Personal Information. Notwithstanding the foregoing, and although FRACTTAL uses the necessary measures to safeguard the security and confidentiality of Personal Information, perfect security does not exist on the Internet, so FRACTTAL is not responsible for illegal interceptions or violation of their systems or databases by unauthorized persons, or the improper use of information obtained by these means.


For any clarification regarding this regulation, and in general the regulations governing the products and services provided by FRACTTAL and our Web Platform, as well as regarding your Personal Information, or if you believe there was a case of non-compliance with this policy. privacy in relation to your personal information, you can send us an email indicating in detail the reason for your communication to

Copyright © 2018 Fracttal SpA. All rights reserved. This website and the accompanying products and documentation are the intellectual property of Fracttal SpA and / or its licensors and are protected by copyright laws and international intellectual property treaties. FRACTTAL and the related logo, and all related product and service names, design brands and slogans are registered trademarks and / or registered trademarks of Fracttal SpA. All other product and service brands contained in this document are trademarks of their respective owners. Any use of the brands or logos of FRACTTAL or third parties without the prior written consent of Fracttal SpA or the owner of the applicable trademark is strictly prohibited.