Privacy and personal
data protection policies



Last update: April 5, 2023.

* This policy was originally drafted in the Spanish language. In the event of any discrepancy between the original and a translated version, the Spanish language original shall prevail.



IntroductionWelcome to FRACTTAL

Hello! Welcome to FRACTTAL, a cloud service software (SaaS) for maintenance management and business asset management, from now on we will be called "PLATFORM" or simply "FRACTTAL" and you and all the people who use FRACTTAL, will be called in this document as USER(S) or HOLDER.



User or HolderUser or Holder: It is the PHYSICAL person who makes use of the services of FRACTTAL or who enjoys the web page, even without having an account, with whom the personal data is related.


Personal informationPersonal information: All information about an identified or identifiable PHYSICAL person.


Data Processing (or “Processing”)Data Processing (or “Processing”): Any set of operations on personal data, such as collection, storage, use, circulation or deletion.


Responsible for TreatmentResponsible for Treatment: Natural or legal person, public or private, that by itself or in association with others, determines the purposes and means in which personal data will be processed.


Treatment ManagerTreatment Manager: It is the natural or legal person, public authority or other body that processes personal data on behalf of or on behalf of the data controller.


General Data Protection RegulationGeneral Data Protection Regulation: (Hereinafter, RGPD/GDPR) It is the new regulation that regulates the protection of the data of citizens who live in the European Union.

Principles Principles

In the processing of your personal data, the following principles are especially applied:


Principle of legalityPrinciple of legality: In FRACTTAL the data of our USERS are treated in accordance with the provisions of the laws that regulate the matter and in the other provisions that develop them.


Principle of purposePrinciple of purpose: The Treatment of our users' data obeys a defined, legitimate and informed purpose, in accordance with current laws and the General Regulations for the Protection of Personal Data. In this document the USER can know the purposes of the processing of their data.


Principle of freedomPrinciple of freedom: We process data only with the prior, express and informed consent of the HOLDER. Personal data may not be obtained or disclosed without the prior authorization of the HOLDER, or in the absence of a legal or judicial mandate.


Transparency principleTransparency principle: We guarantee the HOLDER's right to obtain, at any time and without restrictions, information about the existence of data that affects him.


Safety principleSafety principle: The information subject to Treatment is handled with the technical, human and administrative measures necessary to provide security to the records, avoiding their adulteration, loss, consultation, use or unauthorized or fraudulent access to personal data.


principio-de-confidencialidadConfidentiality principle: All the people of our company, who intervene in the Processing of personal data, are obliged to guarantee the confidentiality of the information, even after the end of their relationship with any of the tasks that the Processing comprises.


principio-de-limite-plazoThe principle of limitation of the term of conservation: The conservation of the data is limited to the purposes that we inform in this document. Once these purposes have been achieved, the data is deleted or, at least, devoid of any element that allows the interested parties to be identified.

responsable-tratamiento Who is responsible for the treatment?

Responsible for processing the personal data of USERS, is the parent company of FRACTTAL or its subsidiaries located in Mexico, Chile, Colombia and Brazil.


Headquarters: FRACTTAL TECH S.L. - NIF: B-42756734

Address: San José Artesano 12-14 Street, 2nd Floor, PC 28108 Alcobendas, Madrid, Spain

Activity: Servicios Informáticos



Authorization of the Owner for Data Processing

FRACTTAL, requires the free, prior, express and informed consent of the HEADLINE of personal data for the treatment of these. The authorization of the Holder will not be necessary in the cases that the RGPD expressly excludes and/or indicates the applicable law on personal data protection. This authorization will be granted by the HOLDER, who must prove their identity.


The personal information that we process is limited to identification data (name and surname, address, DNI, telephone, address and email), payment and billing data.

Ways to acquire authorization Ways to acquire authorization

We collect the personal information of the Holder through different means, such as our contracts, website, social networks, forms, newsletter, or mobile app, but the HOLDER will always be informed at the time about the person responsible for the treatment, the purposes, the recipients of the data and the retention period of your information, as well as the way in which you can exercise the rights you have in terms of data protection.


SOCIAL NETWORKSSOCIAL NETWORKS: As we explained FRACTTAL, it uses social networks and this is another way to communicate with the HOLDER. These social networks have their own privacy policies that explain how they use and share your information, so FRACTTAL recommends that you consult them before using them to confirm that you agree with the way your information is collected, treated and shared.


WEB PAGEWEB PAGE: Through our website we collect personal information related to your browsing through the use of cookies. To clearly and precisely know the cookies we use, what their purposes are and how you can configure or disable them, see our Cookies Policy HERE.


MOBILE APPMOBILE APP: When using our mobile app and to provide you with the services it offers, we use the geolocation data of your mobile device if you have activated said functionality. If you do not have geolocation activated, we will inform you and ask for your permission beforehand with a notification. Most mobile devices provide users with the ability to disable these services at will, usually through the device's settings menu. If you have questions about how to activate/deactivate this functionality, consult the website of the manufacturer of your device or contact your telephone operator.

finalidadesWhat are the Purposes and Uses of the Data?

FRACTTAL will carry out operations that include the collection of personal data, its storage, use, circulation and/or deletion. This Processing of personal data will be carried out exclusively for the purposes authorized and provided for in this Policy and in the specific authorizations granted by the owner. Personal data will be processed in accordance with the interest group and in proportion to the purposes of each processing, as described below:




  1. Administrative, commercial, promotional, informative, marketing and sales purposes.
  2. Offer all kinds of commercial services; as well as carrying out promotion, marketing and advertising campaigns.
  3. Management of the Human Resources Module in the Fracttal One software, categorized as maintenance technicians or supervisors in the client's database whose treatment activities are registration, structuring, safeguarding, interconnection and transmission, d Perform all internal procedures and compliance with accounting, tax and legal obligations.
  4. Manage the accounting and billing process of the company.
  5. Maintain a digital file that allows having the information corresponding to each contract with the client so that they can participate in our Fracttal University courses.


Potential customersPotential customers:


  1. Advertising or promotional purposes, information about our services, marketing and sales.
  2. Offer all kinds of commercial services; as well as carrying out promotion, marketing and advertising campaigns.




  1. For all purposes related to the object of the selection, contractual or related processes.
  2. Perform all internal procedures and compliance with accounting, tax and legal obligations.
  3. Manage the company's budget chain: company payments, issuance of certificates, income and withholdings (individuals and legal entities) and payment relationships.
  4. Manage the accounting process of the company.
  5. Carry out all the activities necessary to comply with the different contractual stages in relations with suppliers and contractors.
  6. Issue the contractual certifications requested by the company's contractors or requests from the control entities.
  7. Maintain a digital file that allows having the information corresponding to each contract.


Candidates interested in job vacancies or employeesCandidates interested in job vacancies or employees:


The purpose of the delivery of the data provided by the interested parties in the vacancies of FRACTTAL and the personal information obtained from the selection process is limited to participation in the same or future selection processes where there are vacancies that apply to the person's profile; therefore, its use for different purposes is prohibited.


These data are processed for the following purposes:


  1. Manage the employment relationship between FRACTTAL and the employee.
  2. Report the data to the social security system.
  3. Perform all internal procedures and compliance with accounting, tax and legal obligations.
  4. Issue the labor certifications requested by the company's employees or requests from the control entities.
  5. Manage the budget chain of the company: payments, issuance of income certificates and withholdings and payment relationships.

User ResponsibilityUser Responsibility

By providing us with your data through electronic channels, the user guarantees that they are over 18 years of age and that the data provided to FRACTTAL is true, accurate, complete and up-to-date. The user is responsible for the veracity of the data communicated and for keeping said information updated.

Third Party LinksThird Party Links

FRACTTAL may contain links to third party websites. FRACTTAL has no control over such THIRD PARTY SITES nor is it responsible for the availability of these nor for the services, contents, advertisements, products or any material available in them.


The THIRD PARTY SITES are governed by their corresponding Terms and Conditions of Use and Privacy Policy, so it is the responsibility of the USER to verify them before accepting them.

How long do we keep your information? How long do we keep your information?

At FRACTTAL we only keep your information for the period of time necessary to fulfill the purpose for which it was collected, to comply with the legal obligations that are imposed on us and to attend to the possible responsibilities that may derive from the fulfillment of the purpose for which the data is collected. data was collected.


In the event that you want to become part of our staff and opt for one of our jobs, the data provided will become part of our job bank and will be kept for the duration of the selection process and for a maximum of 2 years or until you exercise your right of deletion.


If at any time we have collected your data to address you as a potential user of our services or to respond to a request for information made by you, said data will be kept for a maximum of 5 years from its collection, and will be deleted after said period. period if a contractual relationship has not been formalized or at the time you request it.


In any case, and as a general rule, we will keep your personal information while there is a contractual relationship that binds us or you do not exercise your right to suppress and/or limit the treatment, in which case, the information will be blocked without giving it use beyond its conservation, as long as it may be necessary for the exercise or defense of claims or some type of responsibility that had to be addressed could arise.

What are your rights in relation to the processing of your data and how can you exercise them?What are your rights in relation to the processing of your data and how can you exercise them?

The regulations on data protection allow you to exercise your rights of access, rectification, deletion or revocation and data portability and opposition and limitation to their treatment.


If you are in a country of the European Union and in order to facilitate its exercise, we provide you with links to the application form for each of the rights:


Exercise of the right of access form

Form for exercising the right of rectification

Opposition right exercise form

Form for exercising the right of suppression (right “to be forgotten”)

Form for exercising the right to limitation of treatment

Right to portability exercise form

Exercise form not to be subject to automated individual decisions


Our USERS who are outside the EU can also use the above forms or make a request, which must contain at least the following:


  • Name of the Holder, and their representatives, if applicable.
  • Specific and precise request for information, access, update, rectification, cancellation, opposition or revocation or deletion of consent for the processing of personal data.
  • Physical and/or electronic address for notifications.
  • Documents that support the request.
  • Signature of the request by the Holder.

To exercise their rights, FRACTTAL makes the following means available to its USERS:



The Holder and / or interested in exercising their rights, will prove their status by means of a copy of the relevant document and their identity document. In the event that the Holder is represented by a third party, the respective power of attorney must be submitted, in this case, the proxy must also prove his identity in the terms indicated, all of the above in order to verify that we only respond to the interested party or their legal representative.

What is the response time to requests?What is the response time to requests?

USERS located in Chile: We must respond to your request within the time two business days after receipt


The requests of the other USERS will be attended within a maximum term of ten (10) business days counted from the date of receipt. In case of impossibility to attend the query within said term, the interested party will be informed before the expiration of ten (10) business days, stating the reasons for the delay and indicating the date on which his query will be attended, which in no case may exceed five (5) business days following the expiration of the first installment.

What does FRACTTAL do for the security of my personal data?What does FRACTTAL do for the security of my personal data?

FRACTTAL foresees, cares for and adopts the technical, human and administrative measures that are necessary to maintain the security of the information of the USERS and attempts are made to prevent its loss, adulteration, access or consultation by unauthorized third parties through industry standard technologies and internal procedures. Likewise, FRACTTAL has the following protection measures


  • With security protocols and access to information, storage and processing systems, including physical security risk control measures.
  • FRACTTAL has the duty to notify Users within 72 hours if there is a security breach in the information.
  • Access to the different databases is restricted even for employees and collaborators.
  • All employees and third parties have signed confidentiality clauses in their contracts and are committed to the proper handling of the databases in accordance with the guidelines on the treatment of information established in the Law.
  • Documents or electronic media, if any (CD, pen drives, hard drives, etc.) with personal data will not be discarded without guaranteeing their effective destruction.
  • The devices and computers used for the storage and processing of personal data are kept up to date as much as possible.
  • To avoid improper remote access to personal data, care will be taken to guarantee the existence of an activated and correctly configured firewall on those computers and devices in which personal data is stored and/or processed.
  • When it is necessary to carry out the extraction of personal data outside the premises where its treatment is carried out, either by physical means or by electronic means, the possibility of using an encryption method should be assessed to guarantee the confidentiality of the personal data in the event of improper access to information.
  • Backup Copies: Periodically, a backup copy will be made in the cloud in order to allow the recovery of personal data in case of loss of information.


All these security measures are reviewed periodically to ensure their suitability and effectiveness. However, absolute security cannot be guaranteed and there is no security system that is impenetrable, therefore, in the event that any information subject to treatment and under our control is compromised as a result of a security breach, we will take the adequate measures to investigate the incident, notify the Control Authority and, where appropriate, those users who may have been affected so that they take the appropriate measures.

To whom do we communicate your data?To whom do we communicate your data?

Generally, in FRACTTAL we do not share the personal information of USERS, except for those transfers that we must make based on imposed legal obligations. However, to develop and provide the requested service, we transfer your data to other companies, which will act as Treatment Managers.


You can communicate your opposition to the transfer of your data, although in this case, it would not be possible to provide the requested service. Likewise, your personal information will be available to the Public Administrations, Judges and Courts, for the fulfillment of legal duties.

modificacionesChanges to the Privacy Policy

FRACTTAL reserves the right to modify these data processing policies at any time. Any changes in the Privacy Policy will take effect from the "last update" and the continued use of the service by the User on the date of last revision will constitute acceptance of these.


For any clarification regarding these regulations, you can send us an email or request to the following email:


Copyright © 2024 FRACTTAL TECH SL All rights reserved. This Website and/or Mobile App and the accompanying products and documentation are the intellectual property of FRACTTAL TECH SL and/or its licensors and are protected by copyright laws and international intellectual property treaties. FRACTTAL and the related logo, and all related product and service names, design marks and slogans are registered trademarks and/or registered trademarks of FRACTTA TECH SL All other product and service marks contained in this document are trademarks of their respective owners. Any use of the trademarks or logos of FRACTTAL or third parties without the prior written consent of FRACTTAL TECH SL or the owner of the applicable trademark is strictly prohibited.