Frequently Asked Questions

A quick way for you to find answers to the most frequently asked questions about our products and services.
If you feel that there is any information that does not complete your question, feel free to write us
entering our contact section.

General (6)

Assets (2)

Platform (6)

Software (6)

Web service (1)

Tasks (1)

Mobile (2)

See all questions

What are Fracttal Users?

It is important to differentiate between Labor Resources, Users Requestors. Let's look at each one briefly:

  • Labor Resources: This refers to both in-house as well as third party/ vendor resources to which work can be assigned and who will carry out the tasks specified on your work orders.
  • Users: Also known as Active/Paid users. This refers to people within or outside of your organization that have registered on the Fracttal system in order to access the features and functionalities of the CMMS platform. These users are added from either your in-house personnel list or contractors service providers list uploaded to Fracttal. In both cases certain user access rights/ permissions can be assigned to these types of users in order to limit what a user can or cannot do within your CMMS.
  • Requestors: Same as with the active users, you can assign people from your in-house personnel or service provider list to this type of user. However, this type of user will be limited to creating Work Requests only as well as see the status of the request raised by them. This type of user is not charged to your account, however there are a limited number of these user types available based on the service pack you selected. The requestor user is very handy for facilities management or service providers that want to allow their customers to log requests for work without giving them access to the whole CMMS system.
arrow_forward_ios

Is there any limit in the amount of information I can store in Fracttal?

Due to our flexible, innovative and state of the art platform, there is no limit on the storage of maintenance related/transactional data. Fracttal CMMS can store and back up all your data for as long as you use the system. The only storage limitation currently in affect is that of documents uploaded to the platform and the limit is determined by the service pack chosen. Although unlikely, should there ever be a need to increase the document storage space of your system, this is very easily done at a minor additional monthly cost. Please speak to one of our customer success managers/consultants regarding any concerns you have regarding this.
arrow_forward_ios

Do I need help with implementing the system?

Fracttal CMMS was designed to make it easy to set up and deploy within any organization. However, if this is the first time you are going to invest in a maintenance management system, we would strongly advise you to speak to one of our professional consultants who can help you and explain the professional services Fracttal offers in this regard.

Speak to a customer success manager today >

We offer various online training courses designed to fit your budget and customized to the service pack you have chosen.

We also have a very experienced and professional implementation team, that have successfully implemented the Fracttal CMMS solution at multiple clients across various industries. They will be able to assist you with an end-to-end implementation solution.

Should you wish to implement Fracttal in-house, please feel free to make use of our support portal that contains quick start videos as well as how-to-guides to assist you on this journey to better maintenance management. Go to Help Centre >

arrow_forward_ios

Can Fracttal be used on any computer, operating system or device?

Yes, you can use Fracttal on any desktop computer regardless of the operating system. This includes operating systems such as Windows™, MAC OSX™, Linux™, Chrome OS™, or on any mobile device irrespective if it's driven by iOS™, Android™, Windows™ or Blackberry™. All you need is a web browser and a connection to the internet!

The Fracttal Mobile App can operate in an Offline Mode after it has been synced with the online platform.

arrow_forward_ios

Who owns my data?

It's you! After all, it's your data! We want customers to use Fracttal because they love it, not because their data is stuck there. You can export all your information stored in Fracttal at any time, no matter which plan you choose.

arrow_forward_ios

CMMS & Maintenance Glossary

Asset

Within an industrial plant or facility, an asset is a fixed or mobile physical item such as equipment or machinery used in production

Availability

A calculated percentage of time that an asset or piece of equipment is capable of performing its normal function for production

Backlog

The total number of work orders that have been scheduled, but not completed

Bill of Materials (BOM)

A document specifying all parts and components for an asset or piece of equipment

Cloud Based Maintenance Software

A maintenance system accessed via the Internet with data storage in a secure, remote location

CMMS

Acronym for “Computerized Maintenance Management System” which is a software application designed to track and manage plant assets and all maintenance activity

CMMS Functionality

The core modules of a maintenance software system that address work order management, preventive maintenance, spare parts inventory, MRO, document management, workforce and resource management, and reporting of maintenance activity

Condition Based Maintenance (CBM)

Strategic maintenance where actions are taken based on equipment inspections and assessments that determine the likelihood of failure based on the asset’s condition

Corrective Maintenance

Work that is initiated to repair, restore or replace components that have created a failure or problem

Equipment Down Time

The period of time during which a piece of equipment or asset fails to operate as intended or when it is under repair service

 Equipment Hierarchy

The structured, ranking order of assets by criticality and relationship to the manufacturing and production process

Equipment History

The accumulated documentation of all maintenance, repair and service performed for a piece of equipment or production assets

KPI’s

Acronym for “Key Performance Indicators” which serve as the most critical measure for monitoring actual performance against set standards or established targets

Maintenance

Actions taken to service an asset or piece of equipment to ensure it continues to perform as designed and intended through either preventive, repair or replacement activity

Maintenance Repair and Operations (MRO)

Activity that helps keep or restore assets to their working condition

Mean Time Between Failures (MTBF)

A calculation of reliability derived by number of failures in a period of time divided by the equipment uptime for that period

 Mean Time To Repair (MTTR)

A calculation of maintainability derived by total equipment down time in a period divided by number of failures for that period

Planned Maintenance

Maintenance activity that has been scheduled with consideration and estimates for time, materials and documentation required for the specified job

Plant

The physical building or facility for manufacturing activity to include all fixtures and production equipment

Plant Assets

Identified and documented production equipment and machinery contained within a manufacturing facility

Predictive Maintenance (PdM)

Activity involving procedures that identify the likelihood of a failure before it occurs so that the condition of the equipment can be addressed on a routine, scheduled basis

Preventive Maintenance (PM)

Activity based on scheduled asset and equipment inspections, repair and service to identify and correct issues before they develop into failures or create problems

Proactive Maintenance

Initiating activity to maintain the integrity of assets and equipment before an issue arises

Reactive Maintenance

Responding to an asset or equipment issue as it occurs rather than on a systematic, scheduled basis

Reliability Centered Maintenance (RCM)

A process that integrates several maintenance techniques to increase the likelihood that an asset or piece of equipment will operate as intended over its life cycle while minimizing the maintenance required for it

SaaS

Acronym for “Software as a Service” that defines the delivery model of cloud-based maintenance software hosted by a third party and accessed through a web browser

Scheduled Maintenance

Maintenance work that has been planned, allotted time, and approved to be performed

SLAs

Acronym for “Service Level Agreements” specifying the services a vendor will perform to support the client including measurable aspects of the service offering

Shutdown

The period of time when assets or production equipment will be closed down for scheduled preventive maintenance and/or repair

Spare Parts

All equipment or asset components kept on hand in inventory to be used for maintenance work and repairs

 Total Productive Maintenance (TPM)

An initiative originating in Japan that involves production operators in equipment maintenance with the goal of zero breakdowns and maximized equipment effectiveness

Uptime

A measure indicating the amount of time that an asset or piece of production equipment remains in continuous use

Work Order

The document that specifies the maintenance task required including expected labor, parts needed and notations for the scheduled job

Work Request

The initial request that maintenance is needed or required in a particular area or for specific equipment

arrow_forward_ios

What is an asset?

An asset is any element that is tangible or intangible, which offers added value to your organization, be it location, equipment (systems, units, components), tools, spare parts and supplies, digital)

arrow_forward_ios

Can I save or view the individual history by assets?

Yes, you can see them directly from the asset, from the task module or from the technical analysis.

arrow_forward_ios

Is there a limit to adding assets?

When you unsubscribe, you will be able to request your data in a backup file in which will be the information that was entered into the platform. The data in your DBs will be deleted after three months of its withdrawal.

arrow_forward_ios

Where do I contact if there is an incident on the platform?

For incidents on the platform or inquiries you can contact us at support@fracttal.com or simply write to the platform chat in your account.

arrow_forward_ios

Where can I learn how to use Fracttal or get more information about the software?

arrow_forward_ios

Is it possible to restore my data in a segmented way?

No, we delete the data and provide a backup file with the database information.

arrow_forward_ios

When I restore my base, can you back up the PDF documents of the orders?

No, a file is delivered with the data of the different modules, but PDF files need to be downloaded manually.

arrow_forward_ios

Is there a transactional user limit?

Yes. Transactional users are those who can take actions within the platform. So the limit is depending on the plan purchased to date. Check our plans here: https://www.fracttal.com/en/pricing

arrow_forward_ios

Is it possible to integrate Fracttal with other platforms?

Yes, Fracttal can be integrated with different platforms such as SAP, Infor, Microsoft Dynamics, etc.

arrow_forward_ios

Can I put costs on purchase orders?

Yes, in the resources section, in the tasks, from warehouses, third parties and Human Resources.

arrow_forward_ios

Can I add photos to purchase orders?

Yes, in the task attachments section, then add attachment to the OTs.

arrow_forward_ios

Can I add different meters to an asset?

Yes, the meters of an asset have no limits, you can add the ones you want with different variables.

arrow_forward_ios

Where can I see my software license?

We are Saas completely in the cloud, Fracttal does not operate under a license.

arrow_forward_ios

Can I install Fracttal on my PC?

No, Fracttal is totally on-cloud software, so you don't need installation, you can use it from a web browser, cell phone, Tablet, etc.

arrow_forward_ios

Can Fracttal be connected to another tool?

Yes, through our rest type APIs. Check it out at: https://ayuda.fracttal.com/fracttal-api

arrow_forward_ios

Can I manage costs on my purchase orders?

Yes. You can manage costs such as Human Resources (HR), services and inventories or stocks.

arrow_forward_ios

Mobile What are the minimum requirements to use Fracttal Mobile?

  • Android operating system greater than or equal to 9.0
  • Minimum RAM of 3 GB
  • Medium or high range phone or tablet
  • 32 GB of storage for Fracttal
  • Camera with enough resolution to scan QR codes
arrow_forward_ios

Can you work with the application in areas where there is no internet?

Yes, our mobile application has offline functionality. Save your work offline and then when it finds a signal it saves it in the cloud.

arrow_forward_ios

What are Fracttal Users?

It is important to differentiate between Labor Resources, Users Requestors. Let's look at each one briefly:

  • Labor Resources: This refers to both in-house as well as third party/ vendor resources to which work can be assigned and who will carry out the tasks specified on your work orders.
  • Users: Also known as Active/Paid users. This refers to people within or outside of your organization that have registered on the Fracttal system in order to access the features and functionalities of the CMMS platform. These users are added from either your in-house personnel list or contractors service providers list uploaded to Fracttal. In both cases certain user access rights/ permissions can be assigned to these types of users in order to limit what a user can or cannot do within your CMMS.
  • Requestors: Same as with the active users, you can assign people from your in-house personnel or service provider list to this type of user. However, this type of user will be limited to creating Work Requests only as well as see the status of the request raised by them. This type of user is not charged to your account, however there are a limited number of these user types available based on the service pack you selected. The requestor user is very handy for facilities management or service providers that want to allow their customers to log requests for work without giving them access to the whole CMMS system.
arrow_forward_ios

Is there any limit in the amount of information I can store in Fracttal?

Due to our flexible, innovative and state of the art platform, there is no limit on the storage of maintenance related/transactional data. Fracttal CMMS can store and back up all your data for as long as you use the system. The only storage limitation currently in affect is that of documents uploaded to the platform and the limit is determined by the service pack chosen. Although unlikely, should there ever be a need to increase the document storage space of your system, this is very easily done at a minor additional monthly cost. Please speak to one of our customer success managers/consultants regarding any concerns you have regarding this.
arrow_forward_ios

Do I need help with implementing the system?

Fracttal CMMS was designed to make it easy to set up and deploy within any organization. However, if this is the first time you are going to invest in a maintenance management system, we would strongly advise you to speak to one of our professional consultants who can help you and explain the professional services Fracttal offers in this regard.

Speak to a customer success manager today >

We offer various online training courses designed to fit your budget and customized to the service pack you have chosen.

We also have a very experienced and professional implementation team, that have successfully implemented the Fracttal CMMS solution at multiple clients across various industries. They will be able to assist you with an end-to-end implementation solution.

Should you wish to implement Fracttal in-house, please feel free to make use of our support portal that contains quick start videos as well as how-to-guides to assist you on this journey to better maintenance management. Go to Help Centre >

arrow_forward_ios

Can Fracttal be used on any computer, operating system or device?

Yes, you can use Fracttal on any desktop computer regardless of the operating system. This includes operating systems such as Windows™, MAC OSX™, Linux™, Chrome OS™, or on any mobile device irrespective if it's driven by iOS™, Android™, Windows™ or Blackberry™. All you need is a web browser and a connection to the internet!

The Fracttal Mobile App can operate in an Offline Mode after it has been synced with the online platform.

arrow_forward_ios

Who owns my data?

It's you! After all, it's your data! We want customers to use Fracttal because they love it, not because their data is stuck there. You can export all your information stored in Fracttal at any time, no matter which plan you choose.

arrow_forward_ios

CMMS & Maintenance Glossary

Asset

Within an industrial plant or facility, an asset is a fixed or mobile physical item such as equipment or machinery used in production

Availability

A calculated percentage of time that an asset or piece of equipment is capable of performing its normal function for production

Backlog

The total number of work orders that have been scheduled, but not completed

Bill of Materials (BOM)

A document specifying all parts and components for an asset or piece of equipment

Cloud Based Maintenance Software

A maintenance system accessed via the Internet with data storage in a secure, remote location

CMMS

Acronym for “Computerized Maintenance Management System” which is a software application designed to track and manage plant assets and all maintenance activity

CMMS Functionality

The core modules of a maintenance software system that address work order management, preventive maintenance, spare parts inventory, MRO, document management, workforce and resource management, and reporting of maintenance activity

Condition Based Maintenance (CBM)

Strategic maintenance where actions are taken based on equipment inspections and assessments that determine the likelihood of failure based on the asset’s condition

Corrective Maintenance

Work that is initiated to repair, restore or replace components that have created a failure or problem

Equipment Down Time

The period of time during which a piece of equipment or asset fails to operate as intended or when it is under repair service

 Equipment Hierarchy

The structured, ranking order of assets by criticality and relationship to the manufacturing and production process

Equipment History

The accumulated documentation of all maintenance, repair and service performed for a piece of equipment or production assets

KPI’s

Acronym for “Key Performance Indicators” which serve as the most critical measure for monitoring actual performance against set standards or established targets

Maintenance

Actions taken to service an asset or piece of equipment to ensure it continues to perform as designed and intended through either preventive, repair or replacement activity

Maintenance Repair and Operations (MRO)

Activity that helps keep or restore assets to their working condition

Mean Time Between Failures (MTBF)

A calculation of reliability derived by number of failures in a period of time divided by the equipment uptime for that period

 Mean Time To Repair (MTTR)

A calculation of maintainability derived by total equipment down time in a period divided by number of failures for that period

Planned Maintenance

Maintenance activity that has been scheduled with consideration and estimates for time, materials and documentation required for the specified job

Plant

The physical building or facility for manufacturing activity to include all fixtures and production equipment

Plant Assets

Identified and documented production equipment and machinery contained within a manufacturing facility

Predictive Maintenance (PdM)

Activity involving procedures that identify the likelihood of a failure before it occurs so that the condition of the equipment can be addressed on a routine, scheduled basis

Preventive Maintenance (PM)

Activity based on scheduled asset and equipment inspections, repair and service to identify and correct issues before they develop into failures or create problems

Proactive Maintenance

Initiating activity to maintain the integrity of assets and equipment before an issue arises

Reactive Maintenance

Responding to an asset or equipment issue as it occurs rather than on a systematic, scheduled basis

Reliability Centered Maintenance (RCM)

A process that integrates several maintenance techniques to increase the likelihood that an asset or piece of equipment will operate as intended over its life cycle while minimizing the maintenance required for it

SaaS

Acronym for “Software as a Service” that defines the delivery model of cloud-based maintenance software hosted by a third party and accessed through a web browser

Scheduled Maintenance

Maintenance work that has been planned, allotted time, and approved to be performed

SLAs

Acronym for “Service Level Agreements” specifying the services a vendor will perform to support the client including measurable aspects of the service offering

Shutdown

The period of time when assets or production equipment will be closed down for scheduled preventive maintenance and/or repair

Spare Parts

All equipment or asset components kept on hand in inventory to be used for maintenance work and repairs

 Total Productive Maintenance (TPM)

An initiative originating in Japan that involves production operators in equipment maintenance with the goal of zero breakdowns and maximized equipment effectiveness

Uptime

A measure indicating the amount of time that an asset or piece of production equipment remains in continuous use

Work Order

The document that specifies the maintenance task required including expected labor, parts needed and notations for the scheduled job

Work Request

The initial request that maintenance is needed or required in a particular area or for specific equipment

arrow_forward_ios

What is an asset?

An asset is any element that is tangible or intangible, which offers added value to your organization, be it location, equipment (systems, units, components), tools, spare parts and supplies, digital)

arrow_forward_ios

Can I save or view the individual history by assets?

Yes, you can see them directly from the asset, from the task module or from the technical analysis.

arrow_forward_ios

Is there a limit to adding assets?

When you unsubscribe, you will be able to request your data in a backup file in which will be the information that was entered into the platform. The data in your DBs will be deleted after three months of its withdrawal.

arrow_forward_ios

Where do I contact if there is an incident on the platform?

For incidents on the platform or inquiries you can contact us at support@fracttal.com or simply write to the platform chat in your account.

arrow_forward_ios

Where can I learn how to use Fracttal or get more information about the software?

arrow_forward_ios

Is it possible to restore my data in a segmented way?

No, we delete the data and provide a backup file with the database information.

arrow_forward_ios

When I restore my base, can you back up the PDF documents of the orders?

No, a file is delivered with the data of the different modules, but PDF files need to be downloaded manually.

arrow_forward_ios

Is there a transactional user limit?

Yes. Transactional users are those who can take actions within the platform. So the limit is depending on the plan purchased to date. Check our plans here: https://www.fracttal.com/en/pricing

arrow_forward_ios

Is it possible to integrate Fracttal with other platforms?

Yes, Fracttal can be integrated with different platforms such as SAP, Infor, Microsoft Dynamics, etc.

arrow_forward_ios

Can I put costs on purchase orders?

Yes, in the resources section, in the tasks, from warehouses, third parties and Human Resources.

arrow_forward_ios

Can I add photos to purchase orders?

Yes, in the task attachments section, then add attachment to the OTs.

arrow_forward_ios

Can I add different meters to an asset?

Yes, the meters of an asset have no limits, you can add the ones you want with different variables.

arrow_forward_ios

Where can I see my software license?

We are Saas completely in the cloud, Fracttal does not operate under a license.

arrow_forward_ios

Can I install Fracttal on my PC?

No, Fracttal is totally on-cloud software, so you don't need installation, you can use it from a web browser, cell phone, Tablet, etc.

arrow_forward_ios

Can Fracttal be connected to another tool?

Yes, through our rest type APIs. Check it out at: https://ayuda.fracttal.com/fracttal-api

arrow_forward_ios

Can I manage costs on my purchase orders?

Yes. You can manage costs such as Human Resources (HR), services and inventories or stocks.

arrow_forward_ios

Mobile What are the minimum requirements to use Fracttal Mobile?

  • Android operating system greater than or equal to 9.0
  • Minimum RAM of 3 GB
  • Medium or high range phone or tablet
  • 32 GB of storage for Fracttal
  • Camera with enough resolution to scan QR codes
arrow_forward_ios

Can you work with the application in areas where there is no internet?

Yes, our mobile application has offline functionality. Save your work offline and then when it finds a signal it saves it in the cloud.

arrow_forward_ios