A Computerized maintenance management system (CMMS), is a software package that maintains a computer database of information about an organization's maintenance operations. This information is intended to help maintenance workers do their jobs more effectively (for example, determining which machines require maintenance and which storerooms contain the spare parts they need) and to help management make informed decisions (for example, calculating the cost of machine breakdown repair versus preventive maintenance for each machine, leading to better allocation of resources).

It is important to differentiate between Labor Resources, Users & Requestors. Let's look at each one briefly:

• Labor Resources: This refers to both in-house as well as third party/ vendor resources to which work can be assigned and who will carry out the tasks specified on your work orders.
• Users: Also known as Active/ Paid users. This refers to people within or outside of your organization that have registered on the Fracttal system in order to access the features and functionalities of the CMMS platform. These users are added from either your in-house personnel list or contractors & service providers list uploaded to Fracttal. In both cases certain user access rights/ permissions can be assigned to these types of users in order to limit what a user can or cannot do within your CMMS.
• Requestors: Same as with the active users, you can assign people from your in-house personnel or service provider list to this type of user. However, this type of user will be limited to creating Work Requests only as well as see the status of the request raised by them. This type of user is not charged to your account, however there are a limited number of these user types available based on the service pack you selected. The requestor user is very handy for facilities management or  service providers that want to allow their customers to log requests for work without giving them access to the whole CMMS system.

Due to our flexible, innovative and state of the art platform, there is no limit on the storage of maintenance related/ transactional data. Fracttal CMMS can store and back-up all your data for as long as you use the system.

The only storage limitation currently in affect is that of documents & files uploaded to the platform and the limit is determined by the service pack chosen. Although unlikely, should there ever be a need to increase the document storage space of your system, this is very easily done at a minor additional monthly cost.

Fracttal CMMS was designed to make it easy to set up and deploy within any organization. However, if this is the first time you are going to invest in a maintenance management system, we would strongly advise you to speak to one of our professional consultants who can help you and explain the professional services Fracttal offers in this regard.

Speak to a customer success manager today >

We offer various online training courses designed to fit your budget and customized to the service pack you have chosen. 

We also have a very experienced and professional implementation team, that have successfully implemented the Fracttal CMMS solution at multiple clients across various industries. They will be able to assist you with an end-to-end implementation solution.

Should you wish to implement Fracttal in-house, please feel free to make use of our support portal that contains quick start videos as well as how-to-guides to assist you on this journey to better maintenance management. Go to Help Centre >

You own it! After all, it's your data! We want customers to use Fracttal because they love it, not because their data is stuck there.

You can export all your information stored in Fracttal at any time, no matter which plan you choose.